Rental Conditions

Rental Conditions

All rights of Autorent4you.com site belong to İKG Travel Organization Tourism and Automotive Transportation LTD.

Autorent4you (IKG Travel Org. Tourism and Automotive Transportation LTD), which is meant by the words “Lessor” mentioned on the contract; What is meant by the terms "lessor" is our valued customers who visit our site.

These terms and conditions, together with our privacy statement and statement about cookies, form our agreement with you about the services we provide for the supply of rental cars. For the avoidance of doubt, the word 'renter' refers to the main driver, ie the person who pays for the car rental and/or the person making the reservation. Please note that although the word 'you' refers to more than one person, we have contracted with all parties, but we may only deal with the main driver regarding a confirmed reservation. These are collectively referred to as our 'terms'. These terms apply to all contracts for the supply of our services to the exclusion of all other terms and conditions.

Autorent4you  Acceptance of the Services or conclusion of any contract shall be considered as definitive proof of your acceptance of these terms. We may change these terms from time to time; therefore, we recommend that you take a look at our site to take into account any changes in the terms applicable to you.

The car you have rented is subject to the car rental terms and conditions set by the car rental company and the relevant laws in force in Turkey where the car is rented. Individual restrictions may also apply to your car rental.

We provide the agent to you either directly or as an agent. In what capacity we act depends on our relationship with the car rental company.

These terms apply to all bookings you make with us on or through this site; so you need to make sure you are aware of their content. Both our own terms and those of the car rental companies we work with include some liability exclusions and limitations.

Your reservation on this site is subject to your acceptance of our terms. If you do not agree to any part of our terms, you should not proceed with the booking. By confirming that you want to rent a car through this site, you indicate that you have read, understood and accepted our terms. If there is any part of these terms and conditions that you do not fully understand, or if you have a question about car rental or any other product, please contact us at istanbul@autorent4you.com.

 

Confirmation of your reservation and receipt of payment

Our reservations are confirmed directly using the e-mail address you provided when booking. If the car is rented through autorent4you partners, it may be necessary to wait for the car rental company to confirm that the car is available for hire. In such a case, we will notify you immediately and temporarily block the fee on your payment card. As soon as the car rental company confirms that your car is available for hire, we will let you know and take the payment from your card.

You can 'cancel' the payment at any time until it is confirmed that your vehicle is available for hire. To do this, click on the 'Manage reservation' menu at the top of our site, enter the email address and reservation number you provided when making the reservation, and then click the 'Cancel Reservation' button. In this case, your card will be unblocked for payment.

In very rare cases, the partner car rental company may not be able to confirm that the car is available for hire. In this case, you will be notified by e-mail and your card will be blocked for payment.

When you reserve a vehicle or other product on our site, you will receive an email within 48 hours of booking (or at least 24 hours before your pick-up time, if earlier) to confirm the availability of that vehicle or product. A reservation confirmation will then be sent to you.

No contract is made with you until your reservation is confirmed and payment is received from you. We will send all correspondence to the address you provided when booking.

Accuracy of Information

Autorent4you and its partners are working to ensure that the information on this site is correct. However, neither Autorent4you nor its business partners (suppliers or agents) can be held liable to you for the accuracy of such information.

The Autorent4you voucher / E-receipt must be presented to the car rental company when picking up your rental car. Autorent4you is not responsible for refused car rentals if a receipt / e-Voucher is not provided.

Autorent4you will not be responsible for costs incurred by signing and accepting documents at the car rental counter.

Autorent4you is not responsible for people who drive under the influence of alcohol/drugs, cause deliberate damage, drive off-road or drive without due care and attention. The lessor/customer shall be deemed to have accepted all responsibility for such claims.

 

What is included/not included in the price?

Fuel and Deposits at the Car Rental Desk

 

Autorent4you and its partners require a deposit at the start of the rental period to cover the excess liability, expenses incurred during the rental and, in some cases, fuel fees. You usually need to have a valid credit card with sufficient balance to pay the deposit. The card must be issued to the main driver's name. Please note that not all car rental companies accept all types of credit cards, and you should check the "Important Information" section when booking and/or signing your car rental agreement to confirm which card types are accepted. If you still have questions, please contact us.

This deposit will be refunded to you upon delivery of the vehicle, provided that the vehicle and extras are returned in the condition they were hired and in accordance with the fuel policy (please note that it may take up to 30 days for the amount to appear on your credit card again).

Some car rental companies require you to return the car with the same amount of fuel that was in the car's tank at the time of delivery. Others have a fuel policy that requires you to purchase a tank of gas so you can return the vehicle with an empty tank and no refunds for unused fuel.

Where car rental companies charge for fuel, the cost of fuel may be higher than at local gas stations.

 

Service Out of Working Hours

At most airport locations, flights are met outside of normal business hours and vehicles are supplied during these hours. However, in such cases, an additional fee may be requested, where the payment will be made directly to the car rental company. We will let you know if such a fee will be charged when you confirm the pick-up times in your reservation request. In the event that a delay in a flight causes the pick-up time to be outside the normal working hours of the car rental company, the car rental company may agree to provide an out-of-hours service and will notify you of the fee you have to pay. No liability is accepted by Autorent4you in cases where service is not provided outside of working hours. Car rental counters outside the airport may also offer out-of-hours service.

 

 

Vehicle Groups Mileage Limits and Mileage Excess Fees

There is a daily KM limit for vehicles rented from Autorent4you and/or partner companies. If the daily limit exceeds the monthly limit, the total number of kilometers used cannot exceed the monthly limit of the relevant vehicle group, regardless of the contract date.

If it is exceeded, the supplier company charges an additional fee per km, calculated on the basis of the vehicle group in the contract.

You can get information from our reservation center to get an offer for your extra kilometer usage requests.

 

Minimum / Maximum Age Restrictions

The minimum car rental age is 21 in most locations. Certain car rental companies may charge additional fees for drivers under 25 and over 75; If the actual age of the driver is stated in the reservation request, we will notify you of the charges that are likely to be paid. In case of misrepresentation of age, additional fees may be charged at the rental counter.

Minimum age requirements for larger vehicles may be even higher in some locations. Please consult our Contact Center if you have any questions or concerns regarding this matter.

 

 

Additional Drivers

 

Only the person(s) specified in the contract and delivery form can use the vehicle you rented. No damage guarantee is valid for damages that may occur if third parties not specified in the contract use the vehicle. Additional users must be registered in the rental contract when purchasing the vehicle. A maximum of 2 additional drivers can be defined for a vehicle. It is possible to rent within the conditions of age and license year determined in vehicle groups.

Additional charges may apply at car rental counters for additional drivers (unless otherwise stated on the Autorent4you receipt / e-Voucher). Please consult our Contact Center regarding the matter.

 

Other Charges.

1. Damage repair costs, which are not specified in the Vehicle Status Report at the exit of the rental, regardless of whether you are defective or not, the vehicle replacement cost in case the vehicle is stolen, and the fees to be incurred in line with the insurance packages specified at the beginning of the rental are collected from the tenant.
2. Loss of use fee, which corresponds to the period of time we expect to pay the price of the vehicle (45 days) in case of theft of the vehicle, is collected from the tenant.
3. The damages that may arise due to the detention of the vehicle for any reason by the security forces and the fees for the days we cannot rent the vehicle are collected from the lessee.
4. Fees that may arise for delivering and receiving the vehicle are collected from the tenant.
5. Due to not paying your debt on time, a delay penalty is applied according to the monthly loan interest rates of the Central Bank. VAT and other taxes applied to the above-mentioned fees (VAT rate change or officially announced additional taxes)

Documents

Your voucher / eVoucher will normally become available after full payment has been made and the car rental company has confirmed the vehicle. Please note that some specially 'requested' vehicles may take longer to confirm and if this happens we will notify you. If the vehicle cannot be received due to insufficient documentation or failure to provide a valid credit card, this is considered as 'Non-Use Reservation' and you will not be entitled to a refund in this case. Please ensure you are traveling with your voucher / eVoucher, fully valid national driver's license and other identification documents; Please check your receipt / eVoucher 'What do you need to pick up the vehicle?' to see if any other documents are required. Check the section titled.

Driver's license

Each driver must have a fully valid driver's license that has been used for at least 1 year (2 years in certain locations; this is confirmed during the booking process). Expired or temporary driver's licenses are not accepted.

All penalties/points on the driver's license must be reported to our Contact Center when booking the vehicle; We reserve the right to refuse the reservation based on this justification, according to the terms and conditions of the car rental companies we work with.

. Drivers with a new style photo driver's license must also present a paper copy of the document issued with it at the car rental counter.

Each driver must present his own driver's license when picking up the vehicle. Drivers should always have their driver's license with them throughout the rental so that they can be reviewed by local authorities. For the citizens of the Republic of Turkey, T.C. ID number is mandatory.

You will not be refunded if the car rental company refuses to supply a vehicle due to the detection of traffic fines that you have not specified or your failure to provide the necessary information about the driver's license, copy of the driver's license or traffic fines.

Please note that you may be required to carry an International Driver's License when driving abroad. It is the driver's responsibility to check whether an International Driver's License will be required. An International Driver's License does not remove the requirement for a regular driver's license; A fully valid driver's license issued in the name of the main driver must be presented for the rental of the vehicle and all drivers required to present the International Driver's License must carry both documents with them at all times. If an International Driver's License is required, you cannot pick up your rental vehicle without your permission and driver's license.

All drivers should read the terms and conditions of the car rental company providing the vehicle before picking up the vehicle, as certain companies and locations may have additional requirements.

Mechanical Problems / Accidents

In case of malfunction or mechanical problems, you should call the car rental company immediately. The car rental company must give approval for the repair or replacement of the vehicle. Should you have an accident, the local police and car rental company should be contacted. Keep copies of all relevant documents you are asked to complete. These may be required if you wish to make a claim.

The car you have rented is subject to the car rental terms and conditions set by the car rental company and the relevant laws in force in the country where the car is rented. For this reason, you will be subject to both our terms and the terms of the car rental company. Internal riots, industrial conflicts including air traffic control disputes, acts of terrorism, natural and nuclear disasters, fire or adverse weather conditions, unavoidable technical problems with transportation, closure or blockage of airport or ferry piers, cancellation of scheduled flights, or bankruptcy of airline companies. We do not accept any liability and assume no liability for loss, damage, modification, delay or alteration.

 

Important Information on Exchange Rates

Please be aware that the amount charged to your credit card may differ from the price we gave you at the time you agreed to pay for the product or service due to currency fluctuations. The difference (if any) is based on exchange rate changes between the time you make the reservation and the time the charge appears on your credit card statement. Similarly, if we make any refunds to your account, we will refund you the amount we originally received, penny-by-cent; in this case, we are not responsible for currency fluctuations that could result in you receiving a higher or lower refund than you expected.

 

Vehicle Capacity and Vehicle Class

All vehicles are insured for the maximum number of passengers. We take no responsibility for the vehicle not being suitable for all passengers and luggage. You can check the passenger capacity information for the relevant vehicle on our website to guide you about the approximate capacity of various vehicle classes.

We cannot guarantee a specific vehicle make or model. The tool shown on your receipt / e-Voucher is for reference only; The car rental company may provide a different vehicle, similar to or better than the vehicle in question.

 

Special Items

At the end of the rental, check if you have any personal belongings in the vehicle. Responsibility for personal belongings left in the vehicle belongs to the lessor.

 

 

Daily Fee Calculations / Rental Periods / Rental Extension Period / Late Delivery of the Vehicle

The car rental fee is confirmed at the time of booking and is calculated on a 24-hour basis.

If you wish to extend the rental period after receiving the vehicle, or if you deliver the vehicle later than the time specified on your voucher / e-Voucher, the contract for such an extension will always be made directly with the car rental company and the extra time will be paid by the car rental company for more than the fees agreed with us at the time of booking. charged at local daily rates, which can be high. The car rental company may also impose an additional fine for late delivery; Details of additional payments are in your contract with the car rental company.

 

Vehicle Late Pick-up / Early Delivery

Your rental period starts and ends according to the vehicle pickup and delivery dates and times specified on your receipt / E-Voucher. Unfortunately, we cannot refund you for unused time if the vehicle was picked up late or delivered early. If you cannot receive the vehicle at the agreed time and date, it is very important that you contact us as soon as possible. If you do not do this, there is no guarantee that the vehicle will still be available for hire and you will not be entitled to a refund.

 

One Way Car Rental

One-way car rentals must be confirmed in advance and there may be one-way fees payable to the car rental company. We will inform you about the approximate cost after we receive your reservation request and receive confirmation from the car rental company for one-way rental.

 

Receipt and Delivery of Vehicles

Some car rental companies agree to deliver your car to you at a certain address and pick it up from you. If this happens, there may be a fee to be paid to the car rental company for this service. We will let you know whether there will be a fee or not when you confirm the pick-up/delivery times with your full address information in your reservation request.

 

Driving Areas

Restrictions may apply if the rental car is taken to a different country/island; For this reason, you must notify our Contact Center at the time of booking whether you have such an intention or not. Travel to certain countries may require additional documentation and local fees may apply.

 

Responsibilities of Renter and Additional Driver

1. You are responsible for the vehicle, its accessories and key (other keys, if any). Keep the vehicle locked whenever you are not using it and use a safety device provided or fitted to the vehicle if available. You must protect the vehicle against bad weather conditions that could cause damage. Make sure you use the correct and appropriate fuel. Check the oil and engine temperature levels and keep the tire pressures at the proper level.
2. It is your responsibility to drive safely, obeying road conditions and speed limits.
3. As long as the rental agreement continues, as the "owner" of the vehicle, you must use the car in accordance with the Highway Traffic Law No. 2918 dated 13.10.1983 and the Traffic Rules No. 26901. You are responsible for any crimes, parking tickets and traffic fines that may arise later. In addition, if requested from you, you are obliged to provide all requested information about you and the additional driver with you. If you do not provide this information completely and completely, all responsibility belongs to you. Due to the obligations described in this paragraph, the rental agreement will remain in effect until the vehicle is returned to us. All our vehicles in our fleet have HGS. When your rental period expires, your HGS usage information reaches our offices and the toll fee is charged to your credit card. Since the collection process for the toll is dependent on the General Directorate of Highways, it is possible to collect later than the usual time.

Your use of HGS during your rental period is collected by adding 35.00TL service fee plus 18% VAT to your use of HGS after the end of the rental period.

1. Vehicle hitting low-level places such as bridges and potholes, mountains, etc. You are responsible for all damages that may occur as a result of using it on land, swamps and beaches, and for damages caused by water entering the engine or other parts of the vehicle due to its use in these places. You must not make any changes to the vehicle. Please apply to our offices for roof rack mounting or bicycle carrier hangers, you are responsible for applications other than our approval.
2. You may not sell, lease or dispose of the vehicle or any of its parts. For safety reasons, never top up the brake, clutch, transmission oils or engine coolants fluid levels. If any warning light comes on or low oil levels are seen on the instrument panel, contact the supplier company immediately.
3. You must not allow anyone to work on the vehicle without our written permission. If you document the business-related expenses made with the approval of the supplier company, you will be paid.
4. When you detect any malfunction with the vehicle, you should immediately warn the company you rented.
5. You must bring the vehicle to the place we have agreed with you in advance, within our normal working hours. The condition of the vehicle must be checked, and it must be seen and received by our employees, the supplier company or persons authorized by the supplier company. If you are unable to control the condition of the vehicle, or if we have agreed with you to return the vehicle outside of working hours, you will be responsible for the damages that may arise during the period until the condition is determined within 4 hours from the beginning of the next working day by the person authorized by the supplier company or our employee. .
6. Expenses to be made to return the vehicle to its pre-rental condition (for example, for extra repair time or necessary materials and tools) or damage to the interior of the vehicle due to changes made to the vehicle without the approval of the supplier company, any electrical or electronic apparatus to be connected to the vehicle or inside the vehicle. The lessor is responsible for any damage caused by its use. Use the devices you will use in accordance with the user manuals and get information about the subject from the office staff.

 

Fuses

Third party liability insurance, auto insurance with exemption, theft insurance with exemption are included in the prices. In case the vehicle is stolen, the tenant must present the license and the vehicle key. Otherwise, due to the insurance coverage, the security is considered to be abuse and the insurance will be disabled.

If the vehicle's tire-glass-headlight insurance (LCF/TWH) is not taken out in addition to the vehicle's insurance, it does not cover tire, glass and headlight damages, but the expenses incurred will be collected from the tenant.

Any damage to the undercarriage of the vehicle is not covered by insurance in any way and the tenant agrees to be absolutely responsible. The renter accepts in advance that he will cover all costs that may arise as a result of mistakes such as misuse of the vehicle, misuse of fuel, etc.

In the event that a person who is not registered on the insurance lease contract drives the vehicle, carries more passengers than the vehicle's capacity, drives the vehicle under the influence of alcohol or drugs, and in case of an accident caused by the reasons specified, all responsibility falls on the tenant. For any damage that may occur to the vehicles used on roads that are not built or called off-road, the insurance will still be disabled and the tenant has to cover the damage costs.

Mini Damage Insurance (MDI)

It covers scratches up to 7.5 cm on the vehicle, dents up to 2.5 cm, scratches up to 4 cm on the rim and stone damage up to 5 mm on the glass. It covers the damages up to 1000 TL (parking place, small scratches, etc.) that occur without the collision, without the need for a police report and a customer statement.

Rubber Glass Headlight Insurance (TWH)

It covers the cost risks that will arise in case of damage to the windshield, tires and headlights of the vehicle.

Accident Insurance Without Exemption (SECW)

There are exemption fees under the responsibility of the customer, varying between 300 EUR and 4000 EUR depending on the reserved vehicle group. In the event of a damage, the tenant agrees to pay the exemption fee of 300 EUR to 4000 EUR, depending on the vehicle group, regardless of the damage cost. If the customer wishes, he can also take this optional insurance and eliminate the exemption fee and does not take any responsibility in case of damage. (On the condition of presenting the alcohol and official traffic police report.) Exemption fees are collected according to the vehicle group allocated to the tenant.

The explanation about our insurance packages is given below. Descriptions are for general and informational purposes only. AutoRent4You reserves the right to change this information over time. Insurance packages included in your reservation are included in your price offer and/or reservation confirmation.

You can purchase insurance packages that are not included in your prices from our sales offices at the start of the rental. You can also get detailed information about the current limits from our sales offices.

1. We have a legal obligation to insure against third parties. In the event that you injure or kill a person or cause material damage to his/her property as a result of an accident, the officially stated traffic insurance limits apply (in case of damage to property, the limits within the scope of traffic insurance apply).
2. If you have purchased SECW / TPW (No Exemption Damage Protection package - Theft protection package) as stated on the Vehicle Delivery Receipt, the damage or theft of the vehicle is covered by our coverage. The exemption of this guarantee shows that you must make a partial payment. You are responsible for paying the current exemption fee, which is written on the Vehicle Delivery Slip or in our brochures or documents. You can get information from our offices and reservation center about damage exemption fees and guarantees.
3. If you buy the LCF protection package, the costs of tire bursts and splits that occur without a traffic accident, breaking the vehicle's windows, headlights, signal lamps and exterior mirrors are covered.

Situations Excluded from the Scope of Insurance/Casco Packages:

Any accident in which the person driving the car is under the influence of alcohol or drugs exceeding the legal limit,

• Connecting the car by the traffic due to the driver,
• Striking the bottom of the car (starter connecting rod, crankcase) without an accident,
• Burning of the seat upholstery of the car, liquid spillage, excessively dirty delivery,
• The car is suitable for mountain terrain, sandy, swamp, beach, etc. Damages caused by the use of cars on roads that are not suitable for traffic, on purpose, places and roads contrary to their endurance and characteristics, rally, speed test, driving in motor sports and in areas closed to traffic,
• Theft of your personal belongings from the car, theft of the vehicle key, falling into the water, loss of license, plate and/or toolkit, wheel cover and spare wheel, loss and damage of rented additional products,
• Accidents or damages involving a driver not registered in the contract
• Damages caused by natural disasters,
• Damages caused by transporting animals without cages in the car,
• Misuse and/or carelessness, imprudence, etc. All kinds of mechanical and electrical damages, including but not limited to the ones listed, transmission failure due to incorrect gear shifting, damages that may occur due to continued use of the vehicle even though the warning light is on, fuel-related failures and damages, etc.,
• Damages caused by vandalism, terrorism or social events,
• Costs, damage, etc., as a result of incorrect or incomplete information during the rental,
• The lessor is responsible for any damage-defective damage caused as a result of careless, careless or excessive force determined and reported by the authorized services.
• Force majeure:
• In reciprocal and one-sided traffic accidents, the accident report and alcohol report must be provided by the lessor. If the relevant reports are not provided, the tenant is fully responsible for the damages.

Important notes

In case of an accident, keeping an accident report in accordance with the type of accident without changing the location of the vehicle, or applying to the nearest police or gendarmerie station immediately and not later than 24 hours, obtaining accident, theft and alcohol detection reports, and taking delivery of the vehicle from the supplier company that provides 24/7 service. It is obligatory to give information to a mobile phone number that will be given to you during the rental and will provide 24/7 support.

In case the vehicle is stolen, it is obligatory to contact the nearest police or gendarmerie station immediately and no later than 24 hours, and inform the mobile phone number that the supplier company will provide you with 24/7 support during the rental. Otherwise, all guarantees purchased will be deemed invalid and any damage will be collected from the tenant, including material and moral losses given to third parties.

 

Full Protection Coverage

Full Protection Coverage is a service that can be purchased additionally by you to reimburse the deposit amount blocked and collected by the rental company or supplier to compensate for damage or loss under the signed car rental agreement.

• The exemption/surplus deducted by your rental company will be compensated by you, the lessor, Autorent4you, within the scope of your rental agreement. The amount of compensation under Full Protection is between 300 Euro and 500 Euro.

Attention Please: Vehicle damage, CDW exemption/excess, theft exemption/excess, fuel etc. They are requested to place a blocked deposit on their credit card to cover the damages. The rental desk staff may ask you to leave a security deposit when picking up the vehicle, even if you have purchased the Full Protection Deposit.

Included in the Full Protection Coverage

Included in the Full Protection Coverage are:

• Deductible or overcharges for theft and damage up to 4000 €
• Repair fees for damage to the exterior of the rental vehicle as a result of any collision, including the following:
  • Roof damage up to 500€
  • Damage to windows, windshield or sunroof glass up to €500 GBP
  • Tire change up to 100 € and tire repair up to 20 €/flat tire
  • Damage to wheel and hub caps up to 200 €
  • Undercarriage damage charges of up to 400€
• Towing costs - up to €200 for Towing or roadside charges you pay in connection with a vehicle breakdown or similar event.
• It covers the single and first taxi payment made by you after a vehicle breakdown or other event.
• Incorrect fuel up to 200 € (incorrect fuel use).

Not Included in Full Protection Coverage

This guarantee of protection does not include:

• Use of the rental vehicle outside the terms of the rental agreement between you and the supplier.
• Damages caused by not applying the parking brake on a stationary vehicle.
• Unauthorized or third-party repairs to the leased vehicle, paid for by the lessor, you, and without prior authorization or written communication from the car rental company/supplier.
• Damages caused by incidents or accidents not reported to the local police or competent authority as required by your car rental agreement.
• Personal belongings/valuable loss.
• Child Seat, GPS, Snow chain etc. Rental Extras.
• Out-of-pocket expenses such as hotel expenses.
• Damage to the interior or mechanical parts of the car, including the car rack and spare wheel (unless as a result of an incident).
• Vehicle cleaning costs.
• Vehicle parts or items found to be damaged or defective at the time of the rental or at the start of the rental.
• Claims and expenses arising from minor and general wear and tear.
• Claims arising from bodily injury.
• Claims for loss or damage suffered or caused by any third party vehicle, person or property.
• Claims for any legal costs or fees, including but not limited to late payment fees, debt collection fees, or any related payment.
• Claims in any form resulting from gain, goodwill, profit, loss of time or opportunity created that directly give rise to a situation similar to a claim.
• Request over the unused car rental period or days within the scope of the predefined car rental agreement.
• Costs or claims filed after the 28-day timeline; not covered by start and end date as stated.
• Damages or claims arising from an event occurring after the expiration date of the insurance.
• Natural disasters such as terrorism, war, floods and earthquakes, uncontrollable/unpredictable events or damages caused by events.
• Damages caused by your failure to comply with the terms and conditions of the rental agreement and local laws, for example - off-road driving, driving under the influence of drugs or alcohol, or violating traffic laws, etc.

Claims may also be affected by circumstances, scenarios and losses due to:

• • Any pandemic and epidemic
  • Any change in the exchange rate
  • Ionizing radiation from nuclear waste/nuclear fuel or any radioactive contamination or any risk from nuclear equipment

Claim for Full Protection Coverage Compensation

To claim compensation, the renter must send an e-mail to Autorent4you with a detailed report of the incident and a few additional documents listed below:

 

• • A copy of the lease agreement signed with the Supplier/Rent Company, with your name as the main driver
  • A document containing the evaluation of the rental vehicle, which is prepared during the delivery and return of the vehicle.
  • Invoices or receipts showing that fees have been charged by the rental company
  • Invoice or proof of payment or payments made
  • In the event of a major accident, such as multiple car crashes, written details of the incident, along with photographic or video evidence of the incident and the surroundings.
  • A copy of the police report (if applicable)
  • Copy of a valid driver's license you hold as the main driver of the rental
  • Bank account details of the person renting the car, including the name of the bank, the bank's address, bank account number and any details needed to transfer the money
• You must file a claim for compensation within the specified 28-day period, along with supporting documents, or your application may be rejected and you will not be eligible for compensation.
• You must give Autorent4you 28 calendar days to investigate the incident and issue.
• If your claim is found to be fraudulent or claiming compensation by providing misleading information, your coverage will be void and no amount or guarantee will be paid to you. Any claim amount received by you will be refunded to Autorent4you if and when fraudulent activity is detected.
• Please Note: Approval of claims or any approval of claims will be finalized after consideration and examination of the request and documents submitted to us for processing the request.

How to Cancel Full Protection Coverage?

• You can cancel the Full Protection Coverage at any time before the vehicle pick-up time. Also, when planning to extend your car rental period, you can request an extension of your Full Protection Coverage by contacting Autorent4you Support Team via Live Chat/Call/Email.
• We reserve the right to revoke this warranty or any related claim without any refund if we are found to have made a fraudulent claim or harass or threaten our staff.

Extra Cover

Extra Coverage is a service that can be purchased additionally by you, the lessor, for the reimbursement of the deposit amount blocked and collected by the rental company or supplier, for compensation for damage or loss resulting from the signed car rental agreement.

• You, as the tenant, are compensated by us Autorent4you. The amount of compensation under the Extra Coverage is stated on the reservation receipt as it was sent to you.
• Lessors can pay the vehicle, CDW deductible/surplus, theft waiver deductible/surplus, fuel, etc. Even if extra insurance is purchased, the rental desk staff may ask you to leave a security deposit on pickup.

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• Extra insurance can be purchased at the time of the rental reservation or at any time before the rental car is picked up.
• You can cancel the extra insurance item at any time before the pickup time. Also, when planning to extend your car rental period, you can request an extension of your Extra insurance by contacting Autorent4you Support Team via Chat/Call/Email.

This Extra insurance covers:

• Flat tire, towing, etc. roadside assistance and related fees
• Repair fees for tires, wheels, undercarriage, windows, windshield, mirrors and locks, as well as the exterior of the rental vehicle
• Towing and taxi expenses related to car breakdown or similar incident
• Fees due to key loss or locking of car incident
• Administrative fees or fees to compensate for the extra cost incurred by the rental company, as well as for traffic violations or related expenses, as well as other losses incurred in processing the vehicle repair

 

This protection cover does not include:

• Personal belongings/valuable loss
• Child Seat, GPS, Snow chain etc.
• Out-of-pocket expenses such as hotel fees
• Damage to the interior or mechanical parts of the vehicle
• Car cleaning costs
• Third-party damages in the incident
• Damages caused by uncontrollable/unpredictable events or events such as natural disasters such as terrorism, war, flood, earthquake
• Damages caused by your failure to comply with the terms and conditions of the rental agreement and local laws, for example - driving off-road, using the wrong fuel in the car, driving under the influence of drugs or alcohol, or violating traffic laws, etc.
• Fees due to key loss or locking of car incident

 

Extra Cover Claim

In order to claim compensation, the tenant must send Autorent4you an email with a detailed report of the incident and a few additional documents as outlined below:

• • Copy of the lease agreement signed with the supplier or rental company
  • Document containing the evaluation of the rental vehicle at the time of pick-up and drop-off
  • Invoice or receipt to show the deduction of fees by the rental company and the payment of fees by the renter
  • Written detail of the incident and photographic or video evidence, if taken
  • A copy of the police report (if applicable)
  • Tenant's bank account details including the name of the bank, the bank's address, bank account number and all the information needed to transfer the money
• You must file an application for compensation within a specified period of 28 days with supporting documents for the claim or your application may be rejected and you will no longer be eligible for any compensation.
• You must give Autorent4you up to 28 calendar days to investigate the incident and the substance.
• If you are found to have committed fraudulent claims or provided misleading information to obtain compensation, the protection insurance will be void and you will not be paid any amount or insurance money. Any claim you also receive will be refunded to Autorent4you if and when fraudulent activity is found.